Shipping policy

Australia

We offer free tracked shipping on all orders over $AUD60. We dispatch all orders very fast (usually 24-48 hours) to ensure you'll be receiving your item quickly. Delays may occur due to sales events or external factors.

Express Shipping is sent with Australia Post with tracking and arrives in 1-2 business days from your order dispatch date for most locations in Australia, or 2-4 business days for WA or Rural areas.

New Zealand

We offer free tracked shipping on all orders over $NZD60 to New Zealand Customers. Please note that we're dispatching your order as soon as possible and will provide you with tracking information. Delays may occur due to Covid-19 or sale events.

United States

We offer free tracked shipping on all orders over $60 to United States Customers. You can expect your parcel to arrive within 5 to 8 business days after your items have been dispatched from our warehouse. Delays can occur due to external factors.

International

Please note that some countries are still experiencing shipping delays due to COVID-19 or other events and can take up to 4- 6 weeks with Australia Post. We offer international tracked shipping and shipping rates will be calculated at checkout. 

Order Dispatching Times

At Ailana Beauty, we’re committed to getting your order to you as quickly as possible.
Most orders are dispatched on the same day or within 1 business day. During peak periods, dispatch may take up to 4 business days.

Please note that the delivery timeframes shown at checkout refer to transit times only and begin once your parcel has been dispatched from our warehouse.

If you need your order sent urgently, we recommend selecting Express & Priority Dispatch at checkout. This option ensures your order is prioritised and moved to the front of our packing queue – even during our busiest periods.

Priority VIP Shipping

Priority VIP Shipping is our fastest Express shipping option, allowing you to skip the queue and have your order dispatched ahead of others. We use the fastest express carriers to ensure your parcel arrives within 1-2 business days. Please note that deliveries to remote areas may take an additional 1-2 business days. Delivery delays can occur due to carrier issues or during sale events. Rest assured, your order will be prioritised for the fastest possible delivery.

Shipping Protection

Our exclusive Shipping Protection ensures coverage for any damaged, stolen, or lost items. If your items arrive damaged, are lost or may be stolen, please contact us at hello@ailanabeauty.com within 3 business days, including images of the damaged products and the parcel/label. In the unlikely event your parcel is stolen, we require an active police reference number, and once provided, you'll receive replacement products under this cover. If you choose to unselect this option, Ailana Beauty is not responsible for any damage, theft, or lost items.

Incorrect Addresses on Orders

Please ensure that the shipping address entered at checkout is complete and accurate. Ailana Beauty is not responsible for verifying address details, and we cannot accept liability for orders delivered to an incorrect or invalid address provided by the customer.

If a parcel is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to have the order re-sent.

Deliver Notes 

• Orders sent outside of Australia may incur additional tax and/or customs charges by arrival. Please check any local import fees you may be liable for before ordering.
  
  
• We can't issue a refund if your item is still in transit. We also won't be able to redirect your parcel if it's still in transit.
  
  
• All orders are authorised to be left in a safe location. If you prefer your parcel not to be left unattended, please contact us prior to your purchase.
  
• Please make sure your delivery address is correct to avoid delays.
  
  
• We are unable to issue any refund in the event packages are stolen after being left in a safe place by the shipping carrier.
  
  
• Once your order has been dispatched, we are no longer able to make changes to the shipping address. We encourage you to always double-check your address before placing your order.
  
  
• For all re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address. A dispatching and administration fee of $10 may apply.
  
  
• Dispatching may be delayed due to Sale Events such as Flash Sale, Black Friday, and additional events between 2-5 business days.
  
  
• Customers must include specific additional information in their shipping address, specifically for PO Boxes, Parcel Lockers, Post Offices, Businesses, or any restricted areas.
• Delivery times are estimated and are based on business days starting from the dispatch of your order.
• If you're unable to locate your parcel, please contact us within 3 business days of delivery. Failure to do so may limit our ability to assist you or provide precise information about your parcel's location."