FREQUENTLY ASKED QUESTIONS

Shipping Information

 

Australia

Ailana Beauty Shipping Options Australia

We offer free tracked shipping on all orders over $AUD60. We dispatch all orders very fast (usually 24-48 hours) to ensure you'll be receiving your item quickly. Delays may occur due to Covid-19 or sale events. Standard Shipments to WA will have extended shipping times.


New Zealand

Ailana Beauty Shipping Option New Zealand

We offer free tracked shipping on all orders over $NZD60 to New Zealand Customers. Please note that we're dispatching your order as soon as possible and will provide you with tracking information. Delays may occur due to Covid-19 or sale events.


United States

Ailana Beauty Shipping United States

We offer free tracked shipping on all orders over $60 to United States Customers. You can expect your parcel to arrive within 5 to 8 business days after your items have been dispatched from our warehouse.

 

International

Please note some countries are still experiencing shipping delays due to COVID-19 or other events and can take up to 4- 6 weeks with Australia Post. We offer international tracked shipping and shipping rates will be calculated at checkout. 

 

Deliver Notes 

  • Orders sent outside of Australia may incur additional tax and/or customs charges by arrival. Please check any local import fees you may be liable for before ordering.

  • We can't issue a refund if your item is still in transit.

  • Please make sure your delivery address is correct to avoid delays.

  • We are unable to issue any refund in the event packages are stolen after being left in a safe place by the shipping carrier.

  • Once your order has been dispatched, we are no longer able to make changes to the shipping address. We encourage you to always double-check your address before placing your order.

  • For all re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address. A dispatching and administration fee of $10 may apply.

  • Dispatching may be delayed due to Sale Events such as Flash Sale, Black Friday, and additional events between 2-5 business days.

  • Customers must include specific additional information in their shipping address, specifically for PO Boxes, Parcel Lockers, Post Offices, Businesses, or any restricted areas.

    Payment Information

    WHAT PAYMENT METHODS ARE ACCEPTED?
    We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

    NEW: Afterpay & ZIP Pay available for Australian & New Zealand customers and Klarna for International customers! Note that additional exchange fee may apply if your currency is other than AUS dollars.

    All payments are secure and your payment data will not be saved. Our website is using the latest encryption technology which ensures a safe and secure checkout for your order!

    Products & Ingredients

    ARE YOUR PRODUCTS NATURAL, VEGAN & CRUELTY-FREE?
    Yes, all our products are natural & cruelty-free! NO nasties! Only the best for your skin & soul.
    HOW CAN YOU ASSURE THE HIGHEST PRODUCT QUALITY?

    All of our products are undergoing multiple product inspections & quality checks to ensure the highest quality for our customers. We're only working with the best partners around the world such as manufacturer, delivery companies and influencers. Additionally, we're constantly working on improving our formulas so we can offer you even better products and match the beauty trends.

    WHERE CAN I FIND A FULL LIST OF INGREDIENTS

    A full list of ingredients for each product can be found on its product page. If you have further questions, please reach out to our award winning customer service team at hello@ailanabeauty.com.

    Orders & Returns

    HOW DO I PLACE AN ORDER?
    Simply add as many products you wish to purchase into the shopping cart and proceed with the checkout. Please ensure that your address is correct so we can ship your new favourite beauty products as fast as we can to you.
    DO I NEED AN ACCOUNT TO PLACE AN ORDER?

    You can simply checkout as a guest and place your order. If you would love receiving VIP offers and the latest trends, please make sure that you sign up for your personal account!

      WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

      If you have any question or you would like to say hi, please contact us via email at hello@ailanabeauty.com or on our social media channels. Our world class Customer Support will answer you within 24 hours ensuring to answer all questions you may have.