New Zealand
We offer free tracked shipping on orders over $50. A flat-rate shipping fee is calculated at checkout for reliable, tracked shipping to New Zealand (4-9 Business days).
International
Please note some countries are still experiencing shipping delays due to COVID-19 and can take up to 4- 6 weeks with Australia Post. We offer fast International Tracked Shipping. Shipping rates will be calculated at checkout.
New Zealand
Please allow approximately 4-9 business days to receive your order once it has been dispatched from our warehouse.
International
Please allow approximately 10-20 business days to receive your order once it has been dispatched from our warehouse. All orders are shipped from our distribution centre in Gold Coast, Australia.
Due to COVID-19 or other events, please be aware that the above shipping times may be temporarily affected and you may experience delays in receiving your order. We ask you to please be patient with our shipping partners during this period and understand that any delays with shipping are completely out of our control. If you have any concerns, please email us at support@ailanabeauty.com and our award winning customer support team will assist you.
All of our products are undergoing multiple product inspections & quality checks to ensure the highest quality for our customers. We're only working with the best partners around the world such as manufacturer, delivery companies and influencers. Additionally, we're constantly working on improving our formulas so we can offer you even better products and match the beauty trends.
A full list of ingredients for each product can be found on its product page. If you have further questions, please reach out to our award winning customer service team at support@ailanabeauty.com.
You can simply checkout as a guest and place your order. If you would love receiving VIP offers and the latest trends, please make sure that you sign up for your personal account!
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If you have any question or you would like to say hi, please contact us via email at support@ailanabeauty.com or on our social media channels. Our world class Customer Support will answer you within 12 hours ensuring to answer all questions you may have.